CubCam Tips and Support:
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Please contact us if you have any issues downloading or using the App.
Quick Start Guide
Quick Start Guide
1. Download the new App via this link DOWNLOAD APP
2. Register a Free Account and Log into the App
3. Make sure you remove the clear protective film on the front of the camera before use.
4. Connect Camera
OPTION 1: WiFi Mode
(Recommended)
- Connect your phone to a WiFi network
- Ensure that you have Bluetooth enabled on your phone
- Switch camera to ON
- Tap Add Device from the App Home screen
- The camera should automatically be detected via Bluetooth
- Select the camera and proceed
- Follow the prompts
- Confirm WiFi settings
- Your camera should be online and no further steps are required
If there is no Bluetooth detection then you can connect via QR Code (See full User Manual)
You can also connect to WiFi Mode from AP Mode (See full User Manual)
You can connect to another phones Personal Hotspot if there is no wifi available. Simply connect your phone to that Personal Hotspot, then connect the camera by following the steps above.
OPTION 2: Personal Hotspot
(Only if WiFi is not available, but Cellular is)
This is the most reliable method when you have no wifi. You will need 2 phones.
- Connect your phone to the personal hotspot of another phone
- Tap Add Device from the App Home screen
- The camera should be detected, Tap Connect
- Follow the prompts
- Confirm WiFi settings
- The Hotpsot phone needs to stay within range of the camera, but you can now access the camera from anywhere with another phone.
OPTION 3: AP Mode
(Only if WiFi and Cellular is not available)
- Open the App
- If you have previously added the camera, go to camera settings and Delete Device
- Switch camera to ON
- Press Reset on the back of the camera
- Select camera Hotspot (@OK or @MC) under phone network settings.
- Open the App and the camera should automatically appear.
TIPS in AP Mode:
- It is important to turn "Auto-Join" off on any other wifi networks stored in your phone. AP Mode will only work while your phone is connected to that @OK network, so you want to avoid your phone reverting to a previosu network (you can alos select "Forget this Network" under the info button)
- For example, do not connect your phone to a hotel wifi while using AP Mode as you want your phone to stay connected to the camera hotpsot.
- After the first connection to AP Mode, you phone will show a pop-up asking if you want to use Mobile Data as there is no internet connection. You can select Use Mobile Data so you can still use you cellular data for other tasks on your phone.
- After the first connection, you may need to fully close and open the App to create a stable connection.
- You could use a seperate device, like an iPad, as a dedicated monitor to free up you phone.
How to go back to AP Mode from WiFi Mode
If your camera is in WiFi mode and you want to go back to AP Mode, follow these steps:
- Delete the camera from the App (IMPORTANT)
- Press press and hold the Reset button on the back of the camera until the blue and green lights flash.
- Choose camera hotspot from your phone Wifi settings (@OK or @MC)
- The camera will automatically appear in the App and you are now connected to AP Mode.
Indicator Lights
Video Tutorials
User Manual
Power Options
- Wireless - CubCam has a built-in battery with up to 10 hours continuous viewing in AP Mode or up to 14 days stand-by in WiFi Mode
- Powerbank - A powerbank can be used as a backup to extend camera battery life
- Wired - CubCam can also be used while plugged into mains power via USB cable.
Use only the charging cable provided
Do not use fast charger plugs
BEFORE YOU START
Download the App
Tap or scan the QR Code to download App for either Apple iOS or Android
Register your Free Account
Follow prompts to register your account and log into the App.
Bind your email address to keep it fully secure. Check email and click the link to confirm (Check your Junk Mail folder)
CONNECTING THE CAMERA
OPTION 1: WiFi Mode
(Recommended)
- Connect your phone to a WiFi network
- Ensure that you have Bluetooth enabled on your phone
- Switch camera to ON
- Tap Add Device from the App Home screen
- The camera should automatically be detected via Bluetooth
- Select the camera and proceed
- Follow the prompts
- Confirm WiFi settings
- Your camera should be online and no further steps are required
Once connected to WiFi, there is no need for Option 2 or 3
If there is no Bluetooth detection then you can connect by scanning the QR Code
- Tap Add Device from the App Home screen
- Use the camera scanner on the screen to scan the QR code on the body of the camera (found under the silione cover)
- Follow the prompts
- Confirm WiFi settings
You can also connect to WiFi Mode from AP Mode
- First connect to AP Mode (see below)
- Then go to the camera settings, Device Settings and tap WiFi Network
- Follow prompts to connect to local Wifi.
You can connect to another phones Personal Hotspot if there is no wifi available. Simply connect your phone to that Personal Hotspot, then connect the camera by following the steps above.
OPTION 2: Personal Hotspot
(Only if WiFi is not available, but Cellular is)
This is the most reliable method when you have no wifi. You will need 2 phones.
- Connect your phone to the personal hotspot of another phone
- Tap Add Device from the App Home screen
- The camera should be detected, Tap Connect
- Follow the prompts
- Confirm WiFi settings
- The Hotpsot phone needs to stay within range of the camera, but you can now access the camera from anywhere with another phone.
OPTION 3: AP Mode
(Only if WiFi and Cellular is not available)
- Open the App
- If you have previously added the camera, go to camera settings and Delete Device
- Switch camera to ON
- Press Reset on the back of the camera
- Select camera Hotspot (@OK or @MC) under phone network settings.
- Open the App and the camera should automatically appear.
TIPS in AP Mode:
- It is important to turn "Auto-Join" off on any other wifi networks stored in your phone. AP Mode will only work while your phone is connected to that @OK network, so you want to avoid your phone reverting to a previosu network (you can alos select "Forget this Network" under the info button)
- For example, do not connect your phone to a hotel wifi while using AP Mode as you want your phone to stay connected to the camera hotpsot.
- After the first connection to AP Mode, you phone will show a pop-up asking if you want to use Mobile Data as there is no internet connection. You can select Use Mobile Data so you can still use you cellular data for other tasks on your phone.
- After the first connection, you may need to fully close and open the App to create a stable connection.
- You could use a seperate device, like an iPad, as a dedicated monitor to free up you phone.
How to go back to AP Mode from WiFi Mode
If your camera is in WiFi mode and you want to go back to AP Mode, follow these steps:
- Delete the camera from the App (IMPORTANT)
- Press press and hold the Reset button on the back of the camera until the blue and green lights flash.
- Choose camera hotspot from your phone Wifi settings (@OK or @MC)
- The camera will automatically appear in the App and you are now connected to AP Mode.
USING THE CAMERA
General
- Tap Play to watch live video
- Rotate to view full screen
- Select video definition SD, HD, SHD or Adaptive
- Adjust Motion Detection settings
- Capture screenshots or video
- Turn sound ON or OFF
- Set Activity Zone for precise monitoring area
Battery Efficiency
Different settings have a significant impact upon battery life.
- Night Vision Settings - The most effective battery saving tip is to turn the night vision off. While in Live View, tap Night Vision, and select Close to turn automatic night vision off. The camera has low light detection so can still be used with a night light without the need for night vision.
- Power Mode Settings - To improve battery life. Go to camera Settings, Power Mode and ensure that Power Saving Mode is selected. Make sure you use the recommend power settings for motion detection, which will be shown in green when optimised.
- Motion Detection Settings - For more Motion detection settings go to Motion Detection from the Live View. Here you can select Detection periods or create your own schedule. You can turn the Motion Detection off completely to increase battery life. You can also turn Push Notifications Off to increase battery life. Tap silence from the Home Screen
- Video Definition Settings - From the live video screen, you can change the video definition. Choose HD or Super HD for the clearest picture, or SD to maximise battery life.
- Enhanced Wifi Setting - Another battery saving tip is to turn Enhanced Wifi OFF under Device Settings
- Use CubCam Accessories - You can use a power bank to increase battery life, the CubCam power bank is compact and has a handy lanyard which can be hung over the camera. We also offer an extended 3m charging cable if you choose to have the camera plugged in. See CubCam Accessories
- Use WiFi Mode - AP Mode uses the most battery power, so use WiFi Mode where possible
Sharing Camera Access
- Once you have connected the camera, you can share access to camera with another user
- Tap Share under the camera on the App Home screen, this will generate a unique QR Code
- Make sure each device has its own account and profile, do not log in to the same profile on another device as this will log you out.
- Log into the App on another device and tap Add Device or the on the Home screen
- Scan the QR code with the automatic scanner
- Camera access will be added on new device
Add Multiple Cameras (WiFi Mode Only)
- You can add multiple cameras in WiFi Mode by following the steps above
- You can view up to 4 cameras simultaneously on a split screen by tapping the View Option on the top of the Home screen.
Cloud Storage
- 3 day loop recording cloud storage is included for free (this is usually sufficient)
- You can upgrade this to 15 or 30 days by going to the Cloud Storage Store in the App.
TROUBLESHOOTING
Video image upside down
- Go to Video Management under camera settings, and choose Flip upside down
- QR Code not scanning
- Ensure you have removed the protective film
- Ensure the camera lens and phone screen is clean
Camera not connecting?
- Turn camera off and back on
- Fully close and re-open the App
- Ensure that you have the latest App version
- Delete camera from the App and restart
WiFi Mode Tips (Recommended)
- New Model supports 5Ghz and 2.4 Ghz WiFi (Only 2.4Ghz on the original model)
- If WiFi signal is weak, activate Enhanced WiFi Mode
- Make sure you have entered the correct network password
AP Mode Tips (Direct Link when WiFi is not available)
- Its best to not have any other wifi networks in the area stored on your phone (if you do you can go to Forget Network). For example, do not connect your phone to a hotel wifi while using AP Mode as you want your phone to stay connected to the camera hotpsot.
- After the first connection to AP Mode, you phone will show a pop-up asking if you want to use Mobile Data as there is no internet connection. You can select Use Mobile Data so you can still use you cellular data for other tasks on your phone.
- After the first connection, you may need to fully close and open the App to create a stable connection.
- You could use a seperate device, like an iPad, as a dedicated monitor to free up you phone.
INDICATOR LIGHTS
FLEXIBLE BRACKET
The flexible bracket can be used in many different ways. Here are a few options:
Stand on a surface
Wrap it around
Slot it onto an edge
Troubleshooting
Troubleshooting
- APP VERSION - Make sure you have the latest App version. Tap on Mine from the Home Screen, then About and check the App version. The latest version of the App can be found on our website or the App Store
- FIRMWARE VERSION - Make sure you have the latest camera Firmware version. While connected to WiFi Go to camera settings, open Device Health then Firmware. If there is an update available, you can perform an update from this screen
- RESTART APP - If your video is still not loading, try fully closing the App and re-opening it
- ENHANCED WIFI - If you have a weak WifI signal, try turning Enhanced Wifi on under camera settings
- BATTERY LIFE -Different settings have a significant impact upon battery life.
- Night Vision Settings - The most effective battery saving tip is to turn the night vision off. While in Live View, tap Night Vision, and select Close to turn automatic night vision off. The camera has low light detection so can still be used with a night light without the need for night vision.
- Power Mode Settings - To improve battery life. Go to camera Settings, Power Mode and ensure that Power Saving Mode is selected. Make sure you use the recommend power settings for motion detection, which will be shown in green when optimised.
- Motion Detection Settings - For more Motion detection settings go to Motion Detection from the Live View. Here you can select Detection periods or create your own schedule. You can turn the Motion Detection off completely to increase battery life. You can also turn Push Notifications Off to increase battery life. Tap silence from the Home Screen
- Video Definition Settings - From the live video screen, you can change the video definition. Choose HD or Super HD for the clearest picture, or SD to maximise battery life.
- Enhanced Wifi Setting - Another battery saving tip is to turn Enhanced Wifi OFF under Device Settings
- Use CubCam Accessories - You can use a power bank to increase battery life, the CubCam power bank is compact and has a handy lanyard which can be hung over the camera. We also offer an extended 3m charging cable if you choose to have the camera plugged in. See CubCam Accessories
- Use WiFi Mode - AP Mode uses the most battery power, so use WiFi Mode where possible
- VIDEO DEFINITION - From the live video screen, you can change the video definition. Choose HD or Super HD for the clearest picture, or SD to maximise battery life
- UPSIDE DOWN IMAGE - If the video is upside down then go to camera Settings, Device Settings and Video Management to flip the image
- AP MODE ISSUES
- If you are having issues connecting in AP Mode, make sure the @OK_XXX network is still selected in your phone WiFi Settings
- Make sure that any other networks stored in your phone have "Auto Join" turned off or "Forget this Network" applied. You need to make sure that your phone does not try revert back to another wifi network.
- If you continue to have connection issues, Try Forgetting the @OK WiFi Network and then re-connecting
- When using AP Mode you may get a pop-up asking if you want to Use Mobile Data, we recommend selecting Keep Trying Wifi for the most stable connection
- FULL RESET - If you are still experiencing connection issues, turn the camera off, then delete the camera from the App by going to camera settings, Device Settings scroll down and tap delete device. Turn camera back on and press and hold reset button until you see the green and blue flashing lights. This process should also be followed if you are changing wifi networks or going from WiFi to AP Mode.
Tips when using without Wifi
Tips when using without Wifi
USING PERSONAL HOTSPOT
In some cases, you may not have WiFi, but you still have 4G or 5G coverage on your phone. You can connect your CubCam to a phone’s personal hotspot and make use of your cellular data plan, but there are a few things to consider and understand.
This is the most reliable method when you have no Wifi, but still have cellular reception. You will need 2 phones to setup:
- Connect your phone to the personal hotspot of another phone
- Tap Add Device from the App Home screen
- The camera should be detected, Tap Connect
- Follow the prompts
- Confirm WiFi settings
- Once connected, reduce the video definition to SD to reduce data usage
- Turn on Enhanced WiFi Mode under camera settings
- The phone that's being used as the Personal Hotspot needs to remain within range (usually within 10m) to maintain a stable connection.
- Using personal hotspot is a solution when WiFi is not available, but it is not as stable as connecting to an actual WiFi network, so it is recommended that you connect to WiFi whenever possible.
AP MODE (Direct connection to your phone)
Although CubCam works best when connected to WiFi, you can also use it when there is no Wifi and no cellular reception. AP Mode is a direct connection from the camera to your phone, but there are a few important tips to follow and limitations to be aware of.
- Connect Camera
- Open the App
- If you have previously added the camera to the App, go to Settings, Device Settings and delete the camera from the App
- Switch camera to ON
- Press Reset on the back of the camera
- Select camera Hotspot (@OK or @MC) under phone network settings.
- Open the App and the camera should automatically appear.
- AP Mode uses the camera's built-in hotspot, so there is a range limit of approximately 12 -15m (more if there are no walls i.e. camping)
- You can watch live video, but if the App is closed you will not receive push notifications like you do with WiFi Mode
- AP Mode uses the most battery power and will last approximately 12 hours of live video from fully charged
- TIPS:
- AP Mode only works if your phone remains connected to the camera hotspot, so if you have other known wifi networks in range, make sure you turn off "Auto Join" or you can forget those networks completely. This ensures a stable connection.
- Use a dedicated device, like an iPad, to watch the App, this frees up your phone for use.
- It is recommended to maintain connection to the App while in AP Mode rather than closing and opening the App, as the system performs multiple security checks each time you open the App to prevent any hacks. The more you close and open the App in AP Mode, the longer the connection time may be.
See the full guide on how to connect to AP Mode.
Battery Saving Tips
Battery Saving Tips
Different settings have a significant impact upon battery life.
- Night Vision Settings - The most effective battery saving tip is to turn the night vision off. While in Live View, tap Night Vision, and select Close to turn automatic night vision off. The camera has low light detection so can still be used with a night light without the need for night vision.
- Power Mode Settings - To improve battery life. Go to camera Settings, Power Mode and ensure that Power Saving Mode is selected. Make sure you use the recommend power settings for motion detection, which will be shown in green when optimised.
- Motion Detection Settings - For more Motion detection settings go to Motion Detection from the Live View. Here you can select Detection periods or create your own schedule. You can turn the Motion Detection off completely to increase battery life. You can also turn Push Notifications Off to increase battery life. Tap silence from the Home Screen
- Video Definition Settings - From the live video screen, you can change the video definition. Choose HD or Super HD for the clearest picture, or SD to maximise battery life.
- Enhanced Wifi Setting - Another battery saving tip is to turn Enhanced Wifi OFF under Device Settings
- Use CubCam Accessories - You can use a power bank to increase battery life, the CubCam power bank is compact and has a handy lanyard which can be hung over the camera. We also offer an extended 3m charging cable if you choose to have the camera plugged in. See CubCam Accessories
- Use WiFi Mode - AP Mode uses the most battery power, so use WiFi Mode where possible