FAQs and Tips

1. Hold Reset button on the camera for about 5 seconds until you see the green and blue lights flashing
2. Connect your phone to the Wifi you want to use
3. Tap Add device from the App Home Screen
4. The camera should be auto-detected, Tap Connect
5. Confirm the Wifi details
6. Wait for connection

• Press and hold RESET on the back of the camera until you see the green and blue flashing lights.
• Connect your phone to a WiFi network
• Switch camera to ON
• Tap Add Device from the App Home screen
• The camera should be auto-detected, Tap Connect
• Follow the prompts
• Confirm WiFi settings

You can also connect to WiFi Mode from AP Mode

• First connect to AP Mode
• Then go to the camera settings, Device Settings and tap WiFi Network
• Follow prompts to connect to local Wifi.

See Video Tutorials

• Wifi Mode (Recomended): When you connect CubCam to WiFi, you will be able to enjoy the full range of features. You have unlimited range and can connect to the camera from anywhere. You can setup alerts to receive motion push notifications, even when the App is closed, and battery life can be up to 7 days from a single charge.

• Personal Hotspot: This is when you connect the camera to another phone's personal hotspot to share its Cellular or Wifi connection. This is essentially the same as Wifi Mode and you can enjoy full features.

• AP Mode: is used when you want a quick connection and do not have access to WiFi or Cellular. It connects your phone directly to the camera but does have a few limitations. It has a range of about 10m and you can watch the live feed with live audio, however if you close the App you won't receive alerts. This mode uses the most power with a battery-life of about 8 hours

• Connect your phone to the personal hotspot of another phone
• Tap Add Device from the App Home screen
• The camera should be detected, Tap Connect
• Follow the prompts
• Confirm WiFi settings
• The Hotpsot phone needs to stay within range of the camera, but you can now access the camera from anywhere with another phone.
• The phone that's being used as the Personal Hotspot needs to remain within range (usually within 12-15m) to maintain a stable connection
• Using personal hotspot is a solution when WiFi is not available but you still have 4G/5G available, or when trying to connect to a captive portal wifi (e.g. hotel wifi).

See Video Tutorials

• If you have previously added the camera to the App, go to Settings and delete the camera from the App
• Then press and hold the Reset button on the back of the camera until you see the green and blue flashing lights
• Go to your phone's WiFi settings and choose the camera hotspot (@OK or @MC)
• Go to the App and your camera will automatically appear.
• IMPORTANT: Because AP Mode relies on your phone staying connected to the camera hotspot, you need to go to any other known Wifi networks, and turn off "Auto-Join" or Forget that network. This will ensure that your phone does not switch back to those networks.

See Video Tutorials

You cannot connect CubCam directly to a Captive Portal Wifi (e.g. public/hotel wifi). This is when you need to the accept terms and conditions on a browser page before connecting.

In this scenario, you can use either Personal Hotspot connection by connecting another phone to the Captive Portal, then connecting to that phone's Personal Hotspot (See above) or you can connect using AP Mode (see above)

If your camera is in WiFi mode and you want to go back to AP Mode, follow these steps:

• Go to camera Settings on the App and delete camera
• Then press press and hold the Reset button on the back of the camera until the blue and green lights flash
• Choose camera hotspot from your phone Wifi settings (@OK or @MC)
• The camera will automatically appear in the App and you are now connected to AP Mode.

See Video Tutorials

• The range for AP Mode (no Wifi) in a home is about 10m, and up to 20m in an open environment with no obstacles. In a travel situation (hotel, camping, caravanning etc.) 10m is usually more than adequate. When possible we recommend connecting to Wifi for unlimited range.

• AP Mode is ideal when you do not have access to WiFi. For example, hotels, camping or visiting friends.

AP MODE

Although CubCam works best when connected to WiFi, you can also use it when there is no internet. AP Mode is a direct connection from  the camera to your phone, but there are a few important steps to follow and limitations to be aware of.

• Firstly, because you are connecting to the camera's hotspot, there is a range limit of approximately 12m
• You can watch live video, but if the App is closed you will not receive push notifications like you do with WiFi Mode
• AP Mode uses the most battery power and will last approximately 8 hours of live video from fully charged
• It is recommended to maintain connection to the App while in AP Mode rather than closing and opening the App, as the system performs multiple security checks each time you open the App to prevent any hacks. The more you close and open the App in AP Mode, the longer the connection time can be
• A great tip is to use a dedicated device, like an iPad, to watch the App, which frees up your phone for use.

See the full guide on how to connect to AP Mode.

USING PERSONAL HOTSPOT

In some cases, you may not have WiFi, but you still have 4G or 5G coverage on your phone. You can connect your CubCam to a phone’s personal hotspot and make use of your cellular data plan. Decide which phone’s Personal Hotspot you will use and then use a different phone to setup the camera on the App

1. Hold Reset button on the camera for about 5 seconds until you see the green and blue lights flashing
2. Connect your phone to the Personal Hotspot you want to use
3. Tap Add device from the App Home Screen
4. The camera should be auto-detected, Tap Connect
5. Confirm the Wifi details
6. Wait for connection

CubCam has a built in mic, so you can listen to your baby and hear crying when watching the live feed. But when the App is closed, you will only get movement notifications sent to your phone. We are working on cry notifications for the future.

• The App uses 128-bit WPA2-PSK data encryption, providing a reliable and safe experience for all users.

• When connecting to WiFi and using push notifications, the battery life is up to week from a single charge with daily use
• When viewing the live video constantly in either WiFi Mode or AP Mode, the battery life is up to 12 hours in normal mode or 6 hours in night vision mode
• In stand-by mode the battery life is over 30 days

• Yes of course you can use it as a home camera, but we would then recommend using the 3m charging cable so you can have it permanently connected.
• CubCam is designed specifically for travel. Our focus has been on portability, convenience, battery life and quick setup and therefore does not have some of the additional features typical of non-portable cameras.

• Try closing and re-opening the App
• Make sure the camera is on and is charged
• If using AP Mode, make sure your phone is connected to the camera hotspot (@OK or @MC).

See Video Tutorials

If you choose Auto Wake-up under Working Mode Settings, it will speed up the connection to the camera when you open the App.

There is an option to turn Enhanced WiFi Mode on under Device Settings which allows for a stable connection when you have a weaker WiFi signal.

Make sure that you are using the latest App version from the App Store or select auto-updates on your phone. If your App has no issues, there is no need to update Firmware, but if you are experiencing issues then you can check if there is a new Firmware version available under Device Health. You can select auto updates under Mine/Settings

A handy tip is to install the App on another device like a iPad or tablet so you can use that as a dedicated monitor which frees up your phone.